Service Coordinator San-A-Care, a division of Imperial Dade, has a Service Coordinator role available in Waukesha, WI. The Service Coordinator provides customer support by answering inquiries, scheduling technicians for service appointments, taking stock of parts inventory, and coordinating with purchasing to ensure parts are ordered promptly for the scheduled repair work. The hours for this position are 8:00 am to 4:30 pm, Monday - Friday. Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.**All correspondence will come directly from Imperial Dade and not a personal email address.
Responsibilities:
You will:
Process and manage billing for all service orders in a timely and accurate manner.
Complete and submit warranty claims for parts and services according to company guidelines.
Follow up on pending parts and service orders to ensure timely delivery and resolution.
Assist service technicians and customers with various service-related inquiries and tasks such as Van Re-stock and transfers.
Check in new equipment and batteries upon arrival from the manufacturer.
Maintain accurate records of all service orders, parts, and warranty claims in the company system.
Collaborate with internal teams to resolve any service-related issues or delays. This includes working with the warehouse to get machines delivered and assisting the technicians in the shop.
Ensure customer satisfaction by providing prompt and efficient service support.
Fill in for Service Manager with scheduling road calls and covering shop responsibilities.
Qualifications:
You have:
Previous experience in a service or parts coordination role is preferred.
Strong organizational and time-management skills with the ability to prioritize tasks.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office software.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Detail-oriented with a strong commitment to accuracy.
Ability to handle multiple tasks in a fast-paced environment.
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
