About the Role:
We are looking for a detail-oriented and tech-savvy Platform Product Specialist / Product Support professional to support our digital advertising platform. This role bridges product expertise with customer support, ensuring a smooth experience for users and internal teams. You’ll be responsible for handling support tickets, assisting clients with platform usage, troubleshooting issues, and collaborating closely with cross-functional teams.
Key Responsibilities:
Act as the primary contact for platform-related questions and support needs
Manage and resolve technical support tickets using a designated system
Troubleshoot issues, identify root causes, and escalate when needed
Provide accurate, user-friendly guidance to B2B and B2C customers
Collaborate with product and engineering teams to relay feedback and drive improvements
Maintain and update internal documentation and support materials
Help identify trends in customer issues to proactively suggest product enhancements
Requirements:
Strong written and verbal communication skills in English
Prior experience supporting a digital platform, ideally in adtech or SaaS
Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp)
Ability to quickly learn and explain complex product features and workflows
Strong attention to detail and a proactive approach to problem-solving
Nice to Have:
Background in digital advertising, media buying, or SaaS support
Experience working with both B2B and B2C products
Understanding of basic API functionality, campaign tracking, or analytics tools
