Job Description:
Our client is seeking detail-oriented professionals to join a fast-paced team responsible for reviewing and processing applications for specialized financial assistance programs. This role combines case review, documentation analysis, customer communication, and policy interpretation to ensure applicants receive timely decisions and support. This is an excellent opportunity for individuals who enjoy meaningful work, thrive in structured environments, and have strong administrative, customer service, claims review, benefits administration, banking operations, insurance, or case management experience.
What You'll Do:- Review applications and supporting documentation for completeness and program eligibility
- Evaluate requests against established guidelines and policies
- Communicate with applicants regarding missing information or documentation requirements
- Maintain accurate records and data integrity throughout the review process
- Handle sensitive and confidential information with professionalism and discretion
- Meet productivity, quality, and service-level expectations in a high-volume environment
- Collaborate with internal teams to ensure timely application processing and resolution
Ideal Background:- Case management
- Benefits administration
- Claims processing
- Financial services operations
- Customer advocacy or customer support
- Program administration
- Loan processing, underwriting support, or document review
- Human resources or employee services
- Compliance or eligibility review functions
- What Makes Someone Successful
- Exceptional attention to detail
- Strong written and verbal communication skills
- Ability to interpret and apply policies consistently
- Empathy and professionalism when working with individuals facing challenging situations
- Ability to work efficiently while maintaining accuracy
- Dependable attendance and strong accountability
- Work Environment
This team operates in a deadline-driven environment where accuracy, responsiveness, and service quality are highly valued. Successful team members are organized, self-motivated, and comfortable managing a high volume of work while balancing both productivity and customer experience.
Pay Details:
$19.00 to $20.00 per hour Search managed by: Andrea Conrad Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance ActLos Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
