Customer Service Representative
abacus solution groupSpringfield, IL
$15.50/hr
APPLY (opens in a new tab)Customer Service Representative
abacus solution groupSpringfield, ILJunior L3
$15.50/hr
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesTelephone Answering Services
APPLY NOW (opens in a new tab)Abacus is looking to hire a REMOTE Customer Service Representative in the Cockeysville, MD area. Roughly 4-6 weeks of paid in person training - then fully REMOTE! Equipment provided.
Job Duties:
Answer calls and respond to emails.
Handle customer inquiries both over the phone and by email.
Research required information using available resources.
Manage and resolved customer complaints.
Provide customers with product/service information.
Enter new customer information into the system.
Route calls to the appropriate resource.
Respond to incoming calls from students and parents regarding financial aid options, application procedures, eligibility criteria, deadlines, and other related inquiries.
Qualifications:
- Experience with Microsoft Office.
- Must be able to work in a fast-paced environment.
- Must be able to follow both written and verbal instructions
- Must have basic math skills (word problems, percentages, multiplying fractions)
Schedule/Pay Rate:
Monday - Friday 8 hour shift between 8a-8p. Paid Weekly.$15.50/hr. (During training)$16.00/hr. (After completion of training)
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Level
Junior L3
Salary
$15.50/hr
Location
Springfield, IL
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today