Assistant Laundry Worker At Dollywood ResortAt Dollywood Parks & Resorts, we create memories that are worth repeating. We do this every day at Dollywood Resorts, which includes more than 600 rooms and 15 food and beverage establishments, all located in the Great Smoky Mountains of East Tennessee. Our future plans include increasing the footprint of our resort complex to more than 1,200 rooms across five resort locations in Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you that this place is different. It's not a difference that can be touched or seen, it's a difference that can be felt. We are looking for an Assistant Laundry Worker for Dollywood Resort who will personify the heart and soul of our mission to create memories that are worth repeating and who will deeply care for our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is motivated to create significant experiences for our Hosts, Guests, and community, while also ensuring the success and profitability of our unique offerings. The hosts also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We are looking for someone who can make the vision of the resorts a reality. The ideal checklist for the Assistant Laundry Worker will include equal parts curious learner, innovator, detail-driven manager, mentor, and motivator. The purpose of the laundry manager is to take care of the cleaning process of the Guests' rooms to ensure that they enjoy a clean room. This function exists to provide the complex with a wide variety of cleaning tasks and, at the same time, meet very high standards of general cleanliness and appearance of the resort rooms to optimize Guest satisfaction. All of this must be done in a way that is consistent with The Dollywood Company's mission, values, and operating philosophies. Summary of Essential Functions and Responsibilities Operate commercial washers, dryers, and folding machines safely. This includes loading and unloading all machines Measure and manage cleaning agents to the laundry according to product specifications Monitor the feeder information in the washers, ensure that the drums are full and report any irregularities to the immediate supervisor. Establish the appropriate drying and cooling times for different types of clothing Operate folders and other laundry equipment according to product specifications Clean machines and surrounding areas as needed per shift Meet attendance standards and be available to work regularly Operate washing equipment to safely and thoroughly clean and press clothing, maintaining the work area clean and safe Help ensure that laundry operations run smoothly by alerting the supervisor when equipment stops working properly Understand how to schedule and operate the iron Sort all clothing that needs to be done Complete other tasks as assigned Clean all lint traps in dryers at least twice per shift Push and pull carts of clothing that are full of clothes Participants in the monthly inventory of bed linens Count and store shelves of white linens Practical knowledge of the use of laundry chemicals and different formulas, as well as the effects on various types of bed linens The administration reserves the right to change and/or add to these functions at any time
Education and Experience:
Required Must be at least 18 years old Previous experience in commercial laundry from six to 12 months is preferred Must pass a background check and drug test successfully Knowledge, Skills, and Ability Must show and live the qualities of Lead with Love strongly founded in the Dollywood Company culture being patient, kind, humble, respectful, selfless, forgiving, honest, and committed Capable of making a friendly impression when speaking or communicating with Guests, suppliers, and other employees Must reflect the image of Dollywood being genuinely friendly and affectionate and proud of their work Must be motivated and disciplined Must be able to prioritize and complete work assignments in a timely manner Must maintain strict confidentiality and discretion regarding privileged information Must be committed to continuous improvement Must have a professional appearance with good personal hygiene Must promote to support a "team" work environment by cooperating and helping coworkers Must be able to be productive in a dynamic and fast-paced work environment Must maintain consistent work attendance and flexibility with assigned work schedules, including overtime, late hours, weekends, and required holidays Must be sensitive to the needs of Guests and feel empowered to act to meet their needs within company policies Must be able to use effective communications, problem-solving, conflict management, and interpersonal skills Must show appreciation for others Capable of getting along with other employees to resolve problems and conflicts Capable of understanding instructions and retaining information Capable of performing tasks consistent with creating a safe and secure environment for Hosts and Guests Capable of being flexible to handle frequent changes in priorities Capable of adding, subtracting, multiplying, and dividing accurately Capable of communicating effectively using basic English grammar and punctuation Capable of tolerating various temperatures while working outdoors Capable of operating/driving company vehicles with a valid TN driver's license and insurance Capable of meeting the physical demands of the job Please avoid redundancy if your function has already been previously included Capable of meeting the physical demands of the job, i.e., bending, stooping, high level of manual dexterity to operate small tools, walking on uneven terrain, pulling, pushing, etc. Capable of lifting a minimum of 20 pounds Physical and Cognitive Requirements Lifting and Carrying: The position may require occasionally lifting up to 50 pounds frequently, following company safety guidelines for safe lifting Mobility: The position may require sitting, standing, and/or walking intermittently or for extended periods during the shift, up to 13 hours. Employees may also be required to travel to various areas of the property, which may include changes in terrain, stairs, and uneven surfaces Repetitive Motions: This position may require performing repetitive motions and tasks throughout the shift, including repeated use of hands, arms, or other parts of the body as part of the typical job functions Environmental Conditions: This position requires the ability to perform job tasks in variable weather conditions, including extreme cold and heat. Employees may be required to work both indoors and outdoors Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, pay attention to detail, and communicate effectively using approved methods The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
