SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

Location: Canteen - 6719 East Howard Lane, Building 2, Austin, TX 78754. Note: online applications accepted only.

Schedule: Full time schedule. Monday through Friday; hours may vary. Further details upon interview. Requirement: Previous service technician, equipment repair, installation, or maintenance experience is required. Previous leadership, coaching, or training experience is preferred. Valid driver's license is required.

Pay Range: $22.00 per hour to $25.50 per hour.

Additional Job Duties and Responsibilities: Promote a positive, respectful, and solutions-focused service culture that emphasizes teamwork, accountability, and exceptional customer support. Lead, coach, and develop technicians in equipment repairs, installations, preventive maintenance, troubleshooting, safety practices, and service documentation. Apply strong problem-solving and technical expertise to resolve complex repairs, recurring equipment issues, and operational challenges. Coordinate daily technician assignments and field activities, including service calls, installations, removals, relocations, preventive maintenance, and special projects. Diagnose and repair a variety of equipment systems, including mechanical, electrical, plumbing, refrigeration, coffee, vending, and related equipment. Inspect completed work to ensure equipment is safe, fully operational, accurately serviced, and meets established quality standards. Assist with service scheduling and workload prioritization, ensuring urgent, high-priority, and past-due requests are addressed efficiently. Maintain accurate records of project progress, work orders, equipment information, repairs, and service history. Communicate effectively with management regarding service priorities, project status, delays, customer concerns, and operational needs. Demonstrate the ability to work independently while contributing effectively within a collaborative team environment. Partner closely with technicians, service support teams, operations, management, customers, and vendors to ensure timely and effective service delivery. Reinforce and promote compliance with company safety procedures, proper tool and equipment use, vehicle safety standards, and customer-site requirements. Support equipment inventory, shipping and receiving, and asset tracking to maintain accurate records and operational readiness. Identify training opportunities, workflow inefficiencies, and process improvements that enhance technician performance, service quality, and overall operational efficiency *Internal Employee Referral Bonus Available