DMC Marketing Player Development Manager Oversees daily operations of the Casino Hosts and Magic Rewards Club. Responsible for growing and retaining our guest database through one-on-one interactions, telemarketing, written correspondence, direct contact, and on and off-site event participation. The Player Development Manager will ensure customer retention, increased trip frequency, guest loyalty and repeat business by building personal relationships with our mid-level and VIP club members. Knowledge and Certification, Skills and Abilities Education and/or Experience Required: Tribal Members of the Sisseton-Wahpeton Oyate are exempt from the knowledge and education below but are held to all skills and abilities required. At least 21 years of age Bachelor Degree in Marketing and 2 years of experience in Player's Club and Player Development Operations. Associates Degree in Marketing or related field and 4 years of experience in Players' Club and Player Development Operations.6 years combination of education and experience in Players' Club and Player Development Departments. Familiar with a sales/lead software to automate and track host opportunities (preferred, not required) Knowledge of Aristocrat and Agilisys software preferred. Knowledge of Microsoft Office suite applications.
Skills Required:- Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
- Strong project management skills
- Highly organized and ability to adapt quickly to changing priorities
- Excellent written communication skills
- Excellent verbal and interpersonal communication skills
- Accurate and detail-oriented
- Excellent problem-solving skills
- All skill and abilities must be documented and/or proven.
- Abilities Required:
- Displays leadership qualities and the ability to serve both internal and external customers
- Must be able to manage departmental budget and control labor and expenses
- Ability to maintain high confidentiality
- Ability to independently manage multiple tasks in a professional manner
- Ability to maintain a professional demeanor
- Excellent employee development and instructional skillsMust show excellent training skills and the ability to teach others on superior guest service skillsMust have an outgoing, exciting and friendly personality
- Must be able to communicate with strangers, using all communication avenues available
- Must maintain professional appearance at all times as define by the department Director
- Must be able to travel as needed
Essential Duties and Responsibilities:
Responsible for the overall operations of the Casinos Hosts and Rewards Club.
Develop a plan and strategy to develop new, maintain existing, and reactivate inactive guests.
Assist with development and implementation of special events and promotions and ensure appropriate manpower is scheduled to handle increased business demands.
Ensures a maximum level of guest service is achieved, and maintain the Reward's Club and Hosts.
Assess and manage host player assignments, monitoring performance and goals regarding levels of production by the hosts. Track hosts performance on agreed upon parameters for potential bonus opportunities.
Prepare and distribute reports as required and requested by General Manager and other department managers.
Provide personal service to our Premier and Elite guests by making hotel, restaurant, and concert, event, and golf reservations as needed or requested by our guests.
Demonstrates leadership skills by aligning and inspiring the team to achieve Dakota Magic Casino & Hotel's Vision and Mission.
Execute programs that improve guest service, team building, team efficiency, and team member morale.
Collaborate with the Director of Marketing to establish and manage criteria for point and comp reinvestment strategies.
Act as a role model for team members by focusing on the demonstration of positive action, behavior, attendance, work ethic, and guest service.
Responds to guests' complaints, concerns, and suggestions in a timely manner.
Adheres to all regulatory, departmental, and safety regulations and policies.
Responsible for hiring, retaining, promoting, motivating, performance evaluations, training, disciplining, and terminating employee with concurrence of the General Manager, Director of Marketing, and Human Resources Manager.
Must adhere to the safety rules and regulations of the Dakota Magic Casino and the Marketing Department.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The team member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. The team member is regularly required to stand, for long periods of time. Must be able to lift up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The team member is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system. Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must handle hazardous materials. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact. Disclaimer and Conditions of Employment: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All casino employees are responsible to ensure that their designated operations are in compliance with casino policies, MICS, ICS, Standard Operating Procedures, Tribal-State Compact and Tribal Gaming Regulations. Conditions of employment with the casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a 90-day introductory period. Candidates for this position will be required to have dependable transportation available to them. Must also maintain a valid Driver's License and be insurable on our company's policy throughout your time of employment with the casino.
