Restaurant Supervisor | Part Time | Lucas Museum of Narrative Art

Responsibilities: Lead by example and provide practical support throughout each shift. Supervise assigned shifts and complete opening, service, and closing checklists under the direction of restaurant management. Coordinate floor assignments, side work, and team communication so service areas are prepared and guest needs are met. Stay visible in the dining room, monitor seating flow and service pacing, and step in to support hosts, servers, and support staff. Respond promptly to guest questions and concerns; resolve issues within your authority and involve a manager when needed. Lead pre-shift briefings as assigned, sharing menu updates, reservations, special requests, and service priorities. Communicate with the kitchen about timing, order accuracy, dietary needs, and approved allergen procedures. Help with breaks and shift coverage according to the staffing plan; communicate coverage needs to management. Support onboarding and on-the-job training; coach team members on established service steps and share performance observations with management. Maintain dining room presentation, table readiness, and service station supplies throughout the shift. Reinforce cleanliness, sanitation, and safety practices; report hazards, equipment issues, and maintenance needs promptly. Assist with POS questions, payment procedures, and cash reconciliation as assigned; follow approval requirements for discounts, voids, and adjustments. Complete shift handoffs and service recaps, documenting guest concerns, operational issues, and follow-up needs. Model a respectful, reliable approach to teamwork and help colleagues stay organized during busy service periods.

Qualifications: 2-3 years of front-of-house experience in a full-service restaurant, with prior shift lead, captain, trainer, or supervisory experience preferred. Experience in an upscale or high-volume dining environment and a strong understanding of restaurant service standards. Ability to supervise service, prioritize tasks, and remain composed and approachable during busy periods. Strong guest service and communication skills, including the judgment to recognize when an issue needs management support. Proficient using POS systems and following cash handling and payment procedures. Attention to detail and a dependable, hands-on approach to supporting colleagues and completing shift responsibilities. Knowledge of food safety, sanitation, and allergen communication practices; ability to obtain required certifications. Availability to work a flexible schedule, including evenings, weekends, and holidays. Experience in destination dining or cultural and entertainment venues is a plus.

Equal Opportunity Employer: Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.