Floor ManagerCOMPANY - M Designs Collections LLCLOCATION - 1808 El Camino Real, Redwood City, CA 94063REPORTS TO - Managing Members / OwnersTYPE - Full-Time · On-Site · Retail OperationsABOUT USM Designs Collections is a curated showroom for furniture, windows & doors, cabinetry, and unique and modern décor, where thoughtful design meets considered living. We source with integrity, select for generations, and hold every product on our floor to a standard. We don't fill rooms. We complete them.
THE ROLE:
The Floor Manager owns the floor, the experience, the team, the operations, and the standards. You are the first presence clients encounter and the person who keeps everything running with precision and warmth. This is a hands-on leadership role. You will be responsible for the day-to-day rhythm of the showroom: opening with intention, closing with care, and driving everything in between. From managing vendor relationships and product knowledge to guiding clients through significant purchasing decisions, this role requires someone who leads by example and takes genuine pride in what they do. This is also a role with a future. As M Designs Collections grows, in product offering, client base, and physical footprint, the right person in this seat will grow with it. We are building something built to last, and we want a Floor Manager who is, too. As a representative of our brand, the Floor Salesperson / Manager is expected to maintain a polished, fashion-forward appearance that reflects the elevated aesthetic of our showroom. This role requires an individual with a strong sense of personal style and an appreciation for design, who can embody the sophistication and quality of the products we offer.
KEY RESPONSIBILITIES:
–Open/close and maintain daily showroom readiness–Ensure displays are merchandised to brand standards–Manage vendor samples, floor layout, and inventory–Track all active orders, lead times, and delivery timelines–Drive floor sales through active client consultations–Ensure payment milestones are collected on schedule–Identify upsell opportunities across product categories - –Greet, qualify, and guide clients with a consultative approach–Manage the full client journey, visit through post-sale–Handle escalations with professionalism and ownership–Uphold no-return policy and payment terms with confidence–Lead, schedule, and develop showroom staff–Maintain deep product knowledge across all categories–Serve as primary contact for vendor reps and updatesWHAT WE'RE LOOKING FORRequired–3+ years in retail showroom or interior products–Proven team leadership and accountability–Strong client presence; comfortable with high-ticket sales–Organized, reliable, and operationally sharp–Comfortable with POS, CRM, and standard software - Preferred–Background in cabinetry, windows & doors, or furniture–Showroom experience (vs. traditional retail)–Bilingual, Mandarin, Spanish a plus–Familiarity with production-order and lead-time workflowsWHAT WE OFFER–Competitive base salary–Premium, design-forward showroom environment - –Ground-floor opportunity with a clear path to grow into senior operations or management as the business scalesTHE IDEAL CANDIDATEThe ideal candidate should dress in a refined, contemporary manner - favoring clean lines, well-tailored pieces, and a cohesive color palette that aligns with a high-end design environment. Attention to detail is essential, from grooming to accessories, as overall presentation should convey professionalism, confidence, and an understanding of current design trends. This position is client-facing, and personal appearance plays an important role in building trust and inspiring customers. The way you present yourself should naturally complement the showroom experience and reflect an innate sense of style, creativity, and design awareness.
HOW TO APPLY:
Send your résumé and a brief note on why this role fits where you are in your career.
