Verizon seeks a Senior Manager, Customer Experience Transformation and Change, to bridge innovative technology with human users. Shape journeys, guide adoption, and partner with IT, Operations, Engineering and Product to bake in a human-centric approach from day one.
This role blends strategic influence with hands-on leadership in Design Thinking, Change Management, and CX empathy across a large enterprise. Hybrid work with three days in the office, with impact on customer and employee outcomes.
