Providing critical hotline support, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist individuals seeking treatment and resources for opioid dependence in a remote setting.
Key responsibilities:
Provide hotline support for the State resource center for opioid dependence, including crisis intervention and accurate referral services
Coordinate various Office-based Opioid Treatment (OBOT) Program activities and assist clients in accessing addiction services
Manage data collection and entry for reporting purposes while ensuring ongoing resource updates for clients and their familiesRequired qualificationsAssociate's degree (or equivalent) with at least 1 year of related experience; Bachelor's degree is desirable
Preferred experience in a substance abuse or mental health setting
Knowledge of addiction, either through formal training or experience
Proficiency in standard Microsoft programs and basic data management tasks
Excellent interpersonal skills with the ability to handle difficult conversations with compassion and sensitivity
