About XFERALL Headquartered in Austin, TX, XFERALL is a healthcare IT mobile app service revolutionizing the patient transfer process. By matching a patient’s clinical needs to facility capabilities in real-time, we automate and expedite transfers for acute care and behavioral health patients. Our mission is to reduce response times and improve patient outcomes.
The Role:
Reporting to the Senior Director of Customer Success, you will be the driving force behind the successful implementation, adoption, and ongoing usage of the XFERALL platform. You will build long-term, trusted relationships with healthcare providers and corporate partners, ensuring they maximize the value of our service. As a Senior Account Manager, you will also serve as a mentor to the wider Customer Success team and partner closely with regional sales to drive growth and retention.
What You’ll DoOwn the Client Relationship: Serve as the primary point of contact and trusted advisor for healthcare facilities and key strategic partners, from direct service providers to the C-suite.
Drive Adoption & Growth: Ensure smooth transitions during onboarding and collaborate with the regional sales team to expand XFERALL’s footprint within your assigned market.
Analyze & Strategize: Monitor customer usage metrics, forecast account trends, and deliver monthly/quarterly progress reports to demonstrate value.
Present & Educate: Lead online and in-person presentations for sending and receiving facilities, introducing new features to drive revenue and engagement.
Lead & Innovate: Mentor team members, identify operational bottlenecks, and help leadership refine overall account management processes and strategies.
What You Bring
Experience:
Undergraduate degree required, alongside proven experience in the healthcare industry, account management, or a related field.
Executive Presence: Exceptional communication and presentation skills, with a demonstrated ability to influence at all organizational levels.
Strategic Execution: Strong project and time management skills, with a history of managing multiple accounts, meeting deadlines, and paying strict attention to detail.
Impact & Delivery Focus: Results-Driven Mindset: Highly proactive with a demonstrated history of achieving strategic objectives and delivering measurable business outcomes.
Technical Proficiency: Strong PC skills, including CRM experience and Microsoft Office.
Work Environment & Logistics:
Remote Setup: This is a remote role requiring a dedicated, private workspace with a closable door, high-speed internet, and a mobile device with access to Google apps.
Travel: Up to 20% travel required for in-person client meetings and presentations.
Physical Requirements:
Standard sedentary office work, requiring extended periods of focus and computer use.
