Service Manager

Service ManagerMSHS Pacific Power Group is seeking an experienced Service Manager to lead and strengthen our service operations, customer support programs, and field service activities. This role is responsible for ensuring service operations are organized, responsive, efficient, and aligned with customer expectations and long-term business objectives. The Service Manager will oversee the full service lifecyclefrom service request intake and scheduling through field execution, issue resolution, customer communication, and continuous improvement. This position serves as a key link between customers, service technicians, sales, operations, engineering, finance, and executive leadership. The ideal candidate is a strategic and highly organized service leader with hands-on experience leading service operations and field service teams in a technical or industrial environment. This individual will bring strong customer service skills, sound operational judgment, attention to detail, and the ability to coordinate multiple priorities across a complex service organization. The Service Manager plays a critical role in ensuring MSHS Pacific Power Group delivers reliable, responsive, and customer-focused service. By providing strong operational leadership, developing a high-performing service team, strengthening cross-functional collaboration, improving service processes, and using data to drive better decisions, this role directly contributes to customer satisfaction, operational excellence, and long-term business growth. If you are an experienced service leader who enjoys developing people, managing field operations, solving complex customer and operational challenges, improving processes, and delivering an exceptional customer experience, we want to hear from you.