Head of Global Support & Customer Experience

Boom is seeking a Director of Support to lead the US-based support function, guiding a team of about 25 and coordinating with offshore operations in the Philippines. You will shape strategy, metrics, and day-to-day execution to turn support into a competitive advantage across applicants, renters, and property managers. Based in Austin, TX, you will partner with Customer Success, Product, and Engineering to elevate the customer experience, improve SLAs, CSAT, and time-to-resolution, and drive