Job Description:
Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.
Roles and Responsibilities:- Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
- Have good typing, PC skills, and math skills.
- Pay high attention to detail
- Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
- Display enthusiasm and a strong work ethic.
- Have the ability to ask probing questions and strive for one contact resolution.
- Have the ability to describe complex topics in simple terms.
- Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
- Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.
- Skill Set:
- Preferred 1+ years of travel counselor industry experience
- Strong consultative skills, decisive and successful problem solving abilities.
- Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
- Previous call center experience is a plus.1-2 years Customer Service skills
- Experience taking inbound/outbound calls
- Clear understanding of the English language as well as a clear ability to communicate in the English language.
Courteous/Professional/Friendly.
Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.
Training Course overview:
Instructor led 4 week webinar training -- online only
Must attend a Mon- Fri interactive class for upto 4hrs/day
Training fee (if any) is reimbursed once certified and working for client**Training and attendance is mandatory.
Office/System requirements:
Must have a quiet work space
Must pass background check. Will be handling sensitive information
Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.
Must have High Speed internet access
Must have a Land line dedicated to work. No VOIP.Work hour requirements:
Depending on client work is required anytime between 8am est -2a est or 24/7Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun.
Visit our site for more information: cecprofessionals.info
