Customer Success Specialist
catalystEvanston, IL
Customer Success Specialist
catalystEvanston, ILJunior L3
Customer Service RepresentativesSales and Related Workers, All OtherSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Telemarketing Bureaus and Other Contact CentersOther Individual and Family ServicesOther Activities Related to Credit Intermediation
APPLY NOW (opens in a new tab)Customer Success Specialist The Catalyst Corporation | Oak Brook, ILFull-Time | Paid Training | W-2 Position | In-PersonThe Catalyst Corporation is hiring a motivated, customer-focused Customer Success Specialist to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, building strong customer relationships, and contributing to a positive customer experience. As a Customer Success Specialist, you'll work directly with customers in a face-to-face environment, helping answer questions, provide information about client products and services, and ensure each interaction is professional and helpful. You'll also work closely with the team to support customer acquisition, satisfaction, and retention.
What You'll Do:
- Engage with customers through professional, face-to-face interactions
- Provide information about client products, services, and current promotions
- Answer customer questions and help identify appropriate options based on their needs
- Assist with customer acquisition and enrollment when applicable
- Build positive relationships that encourage customer satisfaction and brand loyalty
- Track customer interactions and maintain accurate information
- Work alongside team members to meet customer service and performance goals
- Participate in ongoing training and professional development
What We're Looking For:
- Strong communication and interpersonal skills
- Customer-focused and comfortable working directly with the public
- Positive, professional, and goal-oriented attitude
- Strong problem-solving and organizational skills
- Ability to work effectively both independently and as part of a team
- Previous customer service, retail, sales, or client-facing experience is helpful but not required
- Full-time availability
What We Offer:
- Paid trainingW-2 employment
- Ongoing coaching and mentorship
- Supportive, team-oriented work environment
- Opportunities for professional growth and advancement
This is a full-time, in-person customer-facing position in the Oak Brook, IL area.
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Level
Junior L3
Location
Evanston, IL
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
12 days ago