Job Description:
The Sales Application Engineer II provides pre and post-sale technical service and product support to equipment owners, service contractors, customers, and the outside sales team for the ColdZone, Russell, Witt, and Kramer name brand product lines. Supports inside & outside sales and manufacturing in all manner of technical refrigeration product questions and issues.
This position will support Rheem North America and the Heat Transfer Products Group business unit, located in either Lawrenceville, GA or Scottsboro, AL. This is an on-site position.
Responsibilities Review customer quote requests for Technical Accuracy
Assist field organization with rapid and accurate responses to all technical product inquiries
Work with Engineering and Quality teams to resolve field problems
Assist in developing and maintaining technical literature, IOM’s, tech bulletins, etc.
Site visits to support product issues or customer requests for HTPG support personnel
Support customer visits to the factory, meet with customers and make presentations
Some field travel may be required
Support and participate in archive team activities in support of all Company departments.
Responsible for complying with good business practice ethics and completing government required survey forms
Communicate effectively with customers, internal and external via telephone, fax, and e-mail
Other duties as assigned.
Qualifications:
Associates Degree or Technical Diploma (2-year) in HVACR curriculum or engineering
3+ years of application engineering experience.
Experience in HVACR industry required.
Experience in specifying and selecting specific product technologies for building applications
Experience working with sales or external customers
Ability to find technical solutions to problems and articulate them in written communication (drawings/ specs/ description/ reports)
Excellent attention to detail – high level of accuracy is of critical importance
Ability to multi-task
Excellent analytical skills
Strong organizational skills
Preferred Qualifications:
Bachelor’s Degree in Engineering or related field HIGHLY preferred
Advanced Degree in Engineering or related field
Experience with industry specific product design
EPA Section 608 Universal Certification
Contractor or Journeyman’s license a plus but not required
As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING OTHERS, You Will Be Expected To Demonstrate The Following Competencies And Behaviors Aligning Performance for Success
Applying Business Knowledge
Building Talent
Building Trusting Relationships
Communicating with Impact
Customer-Orientation
Delegating Tasks
Executing/Leading the Team
Facilitating Change
Fostering Relationships/Emotional Intelligence
Influencing
Problem Solving & Decision Making
Supporting Innovation
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
About Us:
At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values Set Us Apart Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
