Regional Quality Assurance Manager

Summary: This position is responsible for providing quality management leadership and support across multiple sites in the Pacific Northwest region. The role focuses on coaching site teams, ensuring compliance with quality standards, supporting audit readiness, and driving continuous improvement in quality systems and processes.

Responsibilities: Act as the primary quality resource for site teams, delivering hands-on coaching and supporting execution of quality management systems across the region. Collaborate with site quality personnel and plant management to enhance daily quality system performance and compliance with relevant certification standards. Guide teams through structured root cause analysis for nonconformances, customer complaints, and audit findings, and support the development and monitoring of corrective actions. Lead and manage customer quality escalations within the region, serving as the main point of contact and ensuring timely resolution of issues. Support sites in maintaining audit readiness for internal, customer, and third-party certification audits, and assist in conducting or facilitating internal audits as needed. Identify and address site-level quality personnel development needs, coordinate training interventions, and transfer best practices across sites to strengthen local capabilities. Serve as the main communication link for quality matters between regional sites and the broader quality function, providing updates on performance, risks, and support needs. Operate independently across multiple sites, building trust through coaching, managing competing priorities, and fostering a culture of continuous improvement and capability building.

Qualifications: 5+ years of quality management experience in manufacturing, with demonstrated ownership of a site-level quality management system. Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience required. Practical experience with structured root cause analysis and corrective action methodologies. Ability to work effectively across multiple sites and stakeholders with limited direct authority. Strong interpersonal and coaching skills; ability to build trust and influence without positional authority. Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits. Experience with food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent) preferred. Exposure to label, packaging, or consumer goods manufacturing environments preferred. Lead auditor certification or equivalent third-party audit preparation experience preferred. Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems preferred. Experience supporting multi-site or multi-standard certification programs preferred.