Lead Employment Coach - FL NG ESP Program (FL, Saint Augustine)

Position Requirements: Major Responsibilities (not All Inclusive) The Lead Employment Coach performs all duties of an Employment Coach (EC) and represents the PM in his/her absence. Employment Coach Duties Include Provide support services including coaching, counseling, training and assisting with job searches, interview skills and resume preparation. Follow-up and track progress, documenting contact with each client. Provide employment opportunities and career options by coordinating the availability of local, state and federal employment resources, and actively referring service members. Provide training, instruction, and assistance on topics including job search strategies, resume writing and interviewing techniques. Contact unit leadership to schedule and conduct briefings at Guard and Reserve units, advising service members of services provided, gathering employment data and registering individuals interested in receiving assistance. Develop, plan and conduct employer outreach, maintaining active communication, developing new relationships, solidifying existing relationships and documenting activities. Act as the POC for planning activities and referrals for employment. Maintain database of clients (job seekers), employers and units, track communication, referrals, job leads, placements, and other assistance provided. Foster and manage a teamwork collaboration effort with ESGR representatives. Attend Community Events such as Job Fairs and Specialty Events (up to 3 to 4 per month), Yellow Ribbon Reintegration (YRRP) Events, and other ESGR Events (up to 4 per year). Document briefings, trainings, events, activities, taskings and email campaigns in database. Weekend work may be required in support of Guard and Reserve drill weekends. Weekend work will be offset by irregular work schedules during the week to ensure 40 hours of work each week. Work schedules will be arranged in accordance with the needs of the units. Additional Lead Responsibilities Include Oversee and maintain database management program (currently in Access). Gather and analyze employment data to generate unemployment and underemployment statistics monthly, quarterly, and annually. Review Customer Satisfaction Surveys – collect data and analyze to determine customer satisfaction and any necessary changes to improve services provided. Develop and maintain an effective Quality Control Plan to ensure services are performed in accordance with the PWS. Analyze team performance, determining best practices, monitoring KPIs, and developing and implementing plans for improvement. Create and execute Social Media and Marketing plans. Update literature and briefing materials including territory map, handouts, sign-up sheets, and PowerPoint presentations. Attend and provide FLESP updates at ESGR Executive Committee (EXCOM) Meeting and Annual Planning and Awards Meeting (APAM). Perform trend and change analysis, identify problem areas, develop recommendations and implement changes. Conduct scheduled conference calls with team and corporate office, recording minutes for each, and with Florida National Guard Headquarters. Create and submit Monthly Progress Report, including a summary of each EC’s monthly activities and accomplishments, Quarterly Metrics Reports, and an Annual Roll-Up Report. Perform HR related functions including tracking and approving time sheets, PTO, travel, and required trainings, and maintain staffing according to PWS. Other duties as assigned. Skills And Experience

Minimum Education: Bachelor’s Degree, preferably in Human Resources, Psychology, Business Management, Business Administration or Social Science.

Minimum Experience: Prior case management experience or experience with employment services programs, personnel management or human resource experience; Excellent verbal and written communication skills; Knowledge of RC logistics and maintenance programs, operations, automation systems, regulations, policies, SOPs and RC deployment cycles. Military experience is desired but not required: A broad knowledge, experience, and skills in the areas of military personnel, and human resources, especially as they relate to balancing civilian life with military service. Must also demonstrate a working knowledge of all ESP activities and services. Proficiency in using Microsoft Office (Word, Excel, PowerPoint, Publisher, and Access) and Outlook. Skill in building and maintaining effective working relationships using tact and diplomacy in interacting with Reserve Component members, employers, volunteers, and other contractor personnel. Excellent interpersonal communication, verbal and written communication skills such as resume writing, interviewing and follow-up skills shall be demonstrated. Experience in making oral presentations to various size groups. Excellent time management skills and ability to handle multiple tasks and priorities. Possess strong analytical, problem-solving and organizational skills, with the ability to gather information, apply analytical tools and techniques, synthesize information, make recommendations and provide communication (orally and written). Must have strong customer service orientation, be able to maintain a professional demeanor, and work under pressure to handle critical issues in a timely manner. Proven track record of teambuilding and leadership. History of developing, managing and reporting metrics. Strong organizational management, supervisory, communication and interpersonal skills. Shall have a current and valid driver’s license. Must be able to pass government background investigation. Strong working knowledge of all ESGR programs, USERRA, related DoD directives and instructions and state laws governing the resolution of employer issues and concerns. At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities. Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Location: Florida - JFHQ, St Augustine