Part-time Seasonal Library Assistant Adult & Youth Services

Essential Functions: Provide outstanding customer service in person, on the phone, and online. Initiate contact with customers, provide helpful, friendly, knowledgeable service, take ownership of completing transactions & resolving problems, communicate effectively. Help people access and discover physical and digital library resources. This includes assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, and displaying materials. Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records. Complete other tasks as required. Do you supervise or not? No. What are the physical demands? The work is performed sitting, standing, walking, squatting, reaching, and bending. The employee uses equipment requiring a high degree of dexterity. May require lifting 10-15 pounds. Where and how do you work? This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.

Minimum Qualifications: What do you need to know to do this job effectively? Knowledge of:

• Town and Library policies and procedures.
• Library materials and availability.
• Online resources
• Patron and item records in library databases
• Ability to:
• Positively interact with a diverse clientele.
• Interpret and communicate library policies and procedures.
• Accomplish detail-oriented tasks.
• Use web-based software systems
• Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools
• Solve problems and make sound decisions
• Establish and maintain effective working relationships with coworkers and customers
• Communicate effectively orally and in writing
• Model behavior that is consistent with our values of RESPECTWhat is education and/or experience do you need to be considered for this job?

Education: A bachelor's degree in a related field is required.

Experience: A minimum of 1 year of experience in a customer service environment is required. Library or bookstore experience preferred.

Benefits: The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.

Health and Dental Insurance: Health and dental insurance are effective the first day of employment. The town will provide full-time employees group medical and dental insurance including family coverage. Employees and the town will share equally in the additional cost of the medical plan for dependent coverage if employees desire to purchase such coverage for family members. Employees are responsible for the full cost of dependent dental insurance.

Retirement Health Savings Plan: Employees hired after June 30, 2010, in a regular full-time or regular part-time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.Paid Time OffVacation/Annual Leave: Employees in regular full or part time positions earn between 12 and 26 days per year depending upon length of Town service. Sick Leave: Employees in full or part time regular positions earn 12 days per year. Paid Parental Leave: Eligible employees receive 6 weeks of Paid Parental Leave after birth or placement of a child in the home for adoption or foster care. This leave does not come from Employee's leave bank. Paid Holidays: There are 12 official Town holidays. Employees in full or part time regular positions are eligible for paid holiday time. Personal Leave: All employees in full or part time regular positions are granted 3 days of personal leave per year. This leave is non-cumulative. Local Government Retirement SystemAll employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.Supplemental Retirement PlansNC 401(k)-The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees. There is no employee match required. Employees have the option of making contributions on a pre or post tax basis. The plan is administered by Empower.457 Deferred Compensation Plan-Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by Mission Square.

Disability Insurance: Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees. The plan will pay up to 50% of the employee's base income up to $462 per week for non-job related injuries. Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.Life Insurance The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.