Intelligence Operations / Collections Operator At Jadwell, we take pride in matching the right people with the right client implementations and building a core, talented team. Our focus is our people, and they are at the center of everything. We want you to love working with us, it's the greatest form of flattery and how we measure our success! We also offer an excellent compensation and benefits package to the qualified candidate. Jadwell is seeking a highly skilled professional for the position of Intelligence Operations / Collections Operator.
Duties and Responsibilities:
This position is responsible for monitoring systems 24x7 for the status of resources and system schedules, tasks, and activities to enable operational decision making.
Ensure operational execution and response to non-nominal conditions that occur, following approved operational procedures.
Evaluate, and assess impacts, via coordination with external segments as needed, compile event data and impacts into a central software tool, and flow notification procedures.
Assess and evaluate the impact of planned / unplanned outages to the customers, as directed by operational procedures.
Track and coordinate outages, including outage identification, tracking, and reporting.
Monitor communications and database status updates from external segments related to planned outages to minimize operational impacts and ensure customer awareness.
Develop and document procedural workarounds to achieve full or partial restoration of operational capability in accordance with established and pre-coordinated approved operational procedures.
Provide 24x7 mission support to system users via phone, email, outage management tool, and other specialized software.
Log problems reported by customers / users, and track to resolution.
Log mission related communications with the appropriate team(s).Gather feedback on customer / user satisfaction and identify areas for improvement.
Security Clearance Requirements:
This role will require candidates to maintain the TS/SCI (with a full scope polygraph) security clearance.
Location:
Fort Belvoir, VAJadwell Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
