To lead and grow Airbnb's guest-facing Community Voice programs, the full-time Senior Community Engagement Manager will manage the Guest Advisory Board, develop engagement strategies, and collaborate with cross-functional teams, all while working remotely within PST hours.
Key Responsibilities:
Lead end-to-end delivery of the Guest Advisory Board program, including member selection, onboarding, and feedback synthesis
Engage the guest community through global workshops and pilot programs, partnering with various teams to evaluate outcomes
Manage community escalations and maintain relationships with Board members, ensuring their voices are represented in internal discussions
Required Qualifications:
10+ years of experience in community engagement, program management, or research
Proven track record of building programs from the ground up, including strategy design and stakeholder buy-in
Experience influencing cross-functional teams and executing pilot programs
Ability to synthesize qualitative feedback into actionable insights for senior stakeholders
Strong passion for community engagement, particularly within the travel sector
