Customer Service Representative Tier 1

specialized packaging groupDayton, OHJunior L3

Customer Service Representatives Order Clerks Production, Planning, and Expediting Clerks

Telemarketing Bureaus and Other Contact Centers Industrial Supplies Merchant Wholesalers Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

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Job Title

Responsibilities:

Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
Responding promptly to customer inquiries and communicating with customers through various channels.
Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.
Maintain a positive, empathetic and professional attitude both internally and externally
Ensure that appropriate actions are taken to resolve any customer concerns
Keep accurate records of customer interactions, transactions, comments and issues.
Understand and meet customer specific requirements within company guidelines and policies.
Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.
Stay updated on and comply with company initiatives and policies.
Provide feedback on the efficiency of the customer service process.
Detailed tasks (not limited to):Sales order entry
Logging issues in Excel
Tracking, releasing and closing Blanket Purchase Orders
Required training:
High School Diploma, general education degree, or equivalent
Comfortable working with computers
Microsoft OfficeAmtech ERPBusiness telephone etiquette
Requirements & prerequisites:1-3 years experience in customer service
Excellent communication skills, both verbal and written (Spanish a plus)
Strong problem solving (conflict resolution) skills
Ability to be patient and professional under challenging circumstances.
Ability to multi-task and work in a fast-paced environmentEOE, including disability/vets

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Level

Junior L3

Location

Dayton, OH

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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