Escalation Specialist

Required Qualifications: 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service). Strong communication skills with the ability to de-escalate customers over the phone Ability to follow policy and procedures to execute tasks repetitively Pipeline and time management – work on different complaints in different statuses while meeting deadlines Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

MUST HAVE: Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need "thick skin" since some customers might take out anger on representative.

Address: CHANDLER, AZ

Pay Rate: $21-$26/hr

Start Date: asap Position Type/Duration of Assignment: 18mo contract Hours/Schedule(if training schedule include here): Mon-Fri, 8a – 4:30p Hybrid schedule 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remoteCANNOT MISS ANY TIME DURING TRAINING8