Service Center Manager Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager and lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules. Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations. Involved in and makes recommendations in the hiring and termination processes. Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager. Responsible for meeting all KPI's assigned. Develop and implement procedures for efficient operations of Service Center Linehaul functions. Ensure drivers are coordinated timely and efficiently. Work with drivers to resolve any load/customer problems. Conduct continuous analysis and direction of vehicles and driver assignments and analyze and implement scheduling for possible consolidation. Review and revise driver schedules to increase efficiencies and to lower cost. Direct compilation and issuance of delivery timetables. Responsible for and ensures paperwork associated with the line haul operation is handled timely & properly. Responsible for and directs equipment assignment & accountability; trailers & tractors. Responsible for proper communication to customers via; phone, fax or email. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
- Prior management, dispatch and dock experience required, preferably in LTL trucking industry
- Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
- Must be knowledgeable of local metropolitan area
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
Team building and interpersonal skills
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skillsMust have good computer skills (AS/400 & MS Office experience a plus)
Must have strong work ethic and good problem solving skillsMust be willing to work 50 hours/week average
Must be able to work any shift including nights and / or weekends and in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
