Job DescriptionDEPARTMENT: Retail StoreREPORTS TO: Store ManagerFLSA STATUS: ExemptPOSITION TYPE: Full-TimePOSITION SUMMARY:Department Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Developing and leading a great team while increasing sales and profits of your assigned area will be the most important part of your job. Your hands-on leadership and management expertise will allow our organization to grow. This job is composed of a variety of tasks that are covered by general operating procedures but will also require extensive individual judgment to ensure successful operation of your area of the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive sales and profitability through customer satisfactionEnsure all planograms are executedEnsure all merchandise is properly priced, displayed and stocked according to appropriate inventory levelsSupervise, train, and develop staff in all functions required to run your assigned areaEnsure all employees provide outstanding customer service to satisfy customer needsBe familiar with and enforce all policies and proceduresOversee assigned area through effective delegation and management of work, employees, time, and resourcesMaintain working knowledge of products and servicesMay operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materialsSafety awareness of anything in store that may be hazard to employees or customersPromptly handle any customer complaints, questions, or concerns in a professional and friendly mannerAdditional duties, as assignedREQUIREMENTS & QUALIFICATIONS:3-4 years of retail experienceRetail Management experience is preferredFlexibility to work any open store hoursStrong communication and leadership skillsHighly motivated leader capable of motivating others to achieve company goalsExcellent Customer Service skillsExcellent verbal and written communicationMust possess strong work ethic and interpersonal skillsBasic computer skillsHighly organized and detail-orientedAbility to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented mannerEffectively communicate with customers, in-person and over the phoneDemonstrate initiative and effective problem-solving skills within the scope of the positionPrioritize, accurately multi-task, adhere to deadlines, and learn in a fast paced environment.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
