Telephony Operations Engineer
virtual vocationsNew York, NY
Telephony Operations Engineer
virtual vocationsNew York, NYSenior L5
Telecommunications Engineering SpecialistsComputer Systems Engineers/ArchitectsNetwork and Computer Systems Administrators
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Telecommunications
APPLY NOWSupporting an enterprise client's migration to Five9 CCaaS, the full-time Telephony Operations Engineer will manage Cisco contact center end-user support, ticket management, and provisioning tasks while working remotely during standard Eastern-time business hours.
Key responsibilities:
Administer and support enterprise voice platforms, primarily Cisco and Microsoft Teams, with some Avaya and Five9
Resolve routine provisioning and service issues across multi-vendor environments
Manage ServiceNow queues, ticket documentation, and user support workflows for provisioning and service modificationsRequired qualifications 3-5 years of hands-on provisioning/administrative experience on enterprise voice platforms, primarily Cisco and Microsoft Teams
Experience with ServiceNow ticket and queue management
Strong troubleshooting and documentation skills
Ability to work standard Eastern-time business hours without on-call duties
High attention to detail and ability to follow documented procedures precisely
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Level
Senior L5
Location
New York, NY
Occupation
Telecommunications Engineering Specialists
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago