Teller - Steck (English/Spanish Bilingual)

Full Time TellerAs a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues. Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions of the JobMember Experience Greet members Maintain branch appearance Explain basic products and services Identify product needs Answer member questions Resolve member issues Account Maintenance Conduct system navigation on various computer systems Process address, phone number, and email changes Process check re-orders Establish direct deposit Assist with online and mobile banking CompliancePerforms other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Conduct Transactions Process transactions, mail deposits, night drop, and cash advances Grant access to safe deposit box Scan transit and on-us checks Validate accuracy and process member checks Place and communicate check holds Print documents, including statements, temporary checks, and direct deposit forms