Job TitleThis position offers a pivotal role in overseeing and executing licensing activities within our organization.
Primary Responsibilities:
Collaborate with peers and team members to ensure optimal workflows.
Look for ways to eliminate inefficiencies and backlogs.
Recommend and assist in implementing process improvements.
Conduct random quality review of work and phone calls (if applicable) to ensure adherence to company policy and procedures and to ensure quality and accuracy of associates' work.
Resolve complex issues and handle escalated situations and calls.
Prepare daily, monthly, quarterly, annual reports (as required) to monitor productivity, accuracy, and trends.
Take corrective actions as necessary based upon results.
May take the lead on Projects as assigned.
Primary Skills & Requirements:
Previous experience in life insurance industry preferred.
Familiarity with NIPR and State Department of Insurance Websites preferred.
Ability to troubleshoot, problem solve and follow-up effectively.
Strong research, analytical skills, and proficiency with math.
Strick attention to detail and accuracy.
Proficient in Microsoft Word and Excel.
Good time management skills. Understands how to work effectively with salespersons (new and experienced) and strong personalities.
