Fleet Lease AdminThis position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.
Job Duties:- Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
- Establish and maintain close working relationships and good rapport with major commercial accounts.
- Develop new commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
- Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
- Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements. Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles and make recommendations for reconditioning to increase vehicle value.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and lot coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities.
- Perform other duties as assigned by management.
- Performs Pre-Delivery Inspection(PDI)
- Oversees PDI of various accounts in a timely manner
- Use systems to perform check ins, condition reports, and check outs of all remarketing units
- Organize fueling and delivery of units as laid out by the account representatives
- Ensure that all units have been gate passed and all charges entered into ASI as per each account
- Handle redemptions in accordance with account requirements and in compliance with all applicable laws/regulation such as UDAAP, FDCPA, etc.
- Answers phone calls to department in a professional and friendly manner
Qualifications:- High School Diploma or equivalent, Some College/Associate's Degree preferred
- Valid Driver's License and good driving record
- Data Entry
- Condition Report experience
- Excellent written and oral communication skills
- Customer service skills
- Strong organizational skills
- Ability to sit or stand for long periods of time
- Ability to enter and exit vehicles frequently
- CharacteristicsGreat multi-tasker
- Great time management
- Goal oriented
- Adaptable to change
- Excellent communicator
- High ethical standards
- InnovativeAccountableOrganizedInvolved with the industry
- Team player
- Effective networking skills
- Patience and flexibility
- Negotiation skills
- Detail oriented and self-motivated
- Knowledge of automotive trends and equipment in the fleet
Skills & Qualifications:- Consults with Fleet Lease Manager on operational issues (including fiscal matters)
- Conducts training of others; Cross-trained on other accounts to ensure bench strength in department
- Regular and substantial contact with others.
- Contacts usually involve discussions related to accounts and procedures, may include proposal or presentation writing, negotiation with vendors, and the like.
- Handles sensitive, complex, and/or confidential information
- Assesses and diffuses problem situations and requires influencing others to reach consensus.
- Requires tact and diplomacy to handle difficult customer/internal situations.
- Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.
- Explores alternatives and creative solutions to meeting the needs of the customer
- Tasks are multiple and diverse with some interrelationship across processes.
- Work requires the direct application of a variety of procedures, policies and/or precedents.]There is some budget responsibility and expenditure authority
- Performs duties within scope of general Company policies, procedures and objectives as well as account contractual obligations.
- Analyzes problems and performs needs assessments.
- Uses judgment in adapting broad guidelines to achieve desired result.
- Regular exercise of independent judgment within accepted practices.
- Makes recommendations that affect policies, procedures and practices.
- Refers exceptions to policy and procedures to the supervisor
Physical Requirements:
Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc. Position requires occasional or frequent moderate physical activity which includes 20% walking, 10% standing, 7.5% lifting, 7.5% climbing, 7.5% pulling, 7.5% pushing, 10% in cramped or confined spaces, and 30% sitting
