Lead Supply Systems Analyst

Job TitleJob Description Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization. Develops and monitors process-specific Key Performance Indicators (KPIs) and metrics. Gathers and analyzes complex data regarding past, present, and projected process activity. Serves as point of contact for the development and implementation of policies and procedures for Customer Service Management (CSM) and Workflow Administration in the Order Fulfillment process area. Conducts surveys and studies involving the formulation, coordination, and implementation of plans and programs. Analyzes, develops, documents and evaluates complex functional system requirements for assigned functional areas. Responsible for querying the system, maintaining tables, and analyzing transactions for process specific information.