Company Description:
IBC | Solutions for Smarter Logistics is a global logistics provider with more than 40 years of experience in end-to-end transportation solutions. The company combines ground and air services, customs brokerage expertise, and a strong network of worldwide partnerships to deliver reliable door-to-door service for all consignments. With access to over 18 network hubs, 59 gateways, and coverage in 220 countries and territories, IBC focuses on keeping parcels moving on-time and on-budget. Team members work in a dynamic, fast-paced environment that supports operational excellence and customer satisfaction.
Role Description:
The Customs Brokerage Manager (ORD) is a full-time, on-site role based in Los Angeles, CA, responsible for overseeing daily customs brokerage operations and ensuring timely clearance of international shipments. This role manages brokerage processes, supervises team performance, and ensures compliance with customs regulations and internal policies. The manager coordinates with customers, carriers, and internal departments to resolve issues, optimize workflows, and maintain high service levels. Additional responsibilities include monitoring financial performance related to brokerage activities, preparing reports, supporting audits, and driving continuous improvement in operational efficiency and customer experience.
Qualifications:
Strong expertise in Customs Brokerage and Brokerage processes, including import/export regulations and compliance.
Proven experience in Operations Management, with the ability to lead teams and manage day-to-day logistics activities.
Solid understanding of Finance as it relates to brokerage billing, cost control, and margin management.
Demonstrated Customer Service skills, with the ability to manage client relationships and resolve issues effectively.
Relevant experience in international logistics or freight forwarding; CBP broker license or equivalent certification is a plus.
Excellent analytical, organizational, and time management abilities, with strong attention to detail.
Effective written and verbal communication skills and proficiency with standard office and logistics software.
Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent work experience.
