Communications Switchboard Operator Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. As our Communications Operator, you will help patients, staff, and the community so they can access vital services and information quickly and accurately. Every day you will process high volumes of calls across multiple healthcare facilities within the network. You will be expected to follow strict telecommunications protocols, maintain system uptime, and provide professional, empathetic assistance during both routine and emergency situations. To be successful in this role, you must possess the ability to remain calm and focused in a fast-paced, high-pressure call center environment while demonstrating exceptional communication skills and attention to detail. Call Processing: Manage the high-volume processing of all inbound and outbound network calls in accordance with established telecommunications protocols and scripting Technical Proficiency: Maintain expert knowledge of communication systems, including paging protocols, call parking, and side-phone operations, to ensure seamless connectivity Conflict Resolution: Exercise tact, diplomacy, and sound judgment when managing difficult callers or sensitive situations, always prioritizing the caller's total satisfaction Crisis Management: Demonstrate composure and system expertise during stressful events, such as equipment malfunctions or network failures, to ensure service continuity Performance Benchmarks: Optimize efficiency by maximizing ACD/Ready time and minimizing wrap time to consistently meet departmental service goals Professional Excellence: Embody the organization's "Journey Beyond Excellence" standards through role-model behavior and a commitment to high-quality service delivery
Required:
High School graduate or equivalent Previous reception and customer service experience and experience with Microsoft Outlook and Windows Excellent attendance and punctuality Computer ability, telephone proficiency and etiquette, basic office skills are required Ability to respond and perform effectively in emergency and stressful situations is necessary Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come. CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care. Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.
