Director of People Operations

CSP has partnered with a thriving, mission-driven nonprofit organization to identify a Director of People Operations. This is a unique opportunity for an experienced HR leader to shape and elevate the employee experience through innovative total rewards programs, strategic benefits administration, HR technology optimization, and strong compliance practices. As a key member of the leadership team, this individual will lead the strategy, execution, and continuous improvement of the organization's People Operations function, with a primary focus on total rewards, benefits, HRIS management, workforce analytics, compliance, ADA accommodations, and leave administration. This role also serves as the organization's Affirmative Action/Equal Employment Opportunity, Ethics, and Title IX Compliance Officer. What You'll DoLead People Operations Strategy Develop and execute a people operations strategy that supports organizational growth, employee engagement, and operational excellence. Build and enhance scalable HR systems, processes, and infrastructure that improve the employee experience. Partner with executive leadership to align people programs with organizational goals and workforce planning initiatives. Lead Total Rewards & Benefits Strategy Oversee the design, administration, and continuous improvement of compensation, benefits, and total rewards programs. Evaluate compensation structures and benefits offerings to ensure market competitiveness, internal equity, and employee satisfaction. Manage relationships with benefits brokers, insurance carriers, retirement plan providers, and other key vendors. Lead annual benefits renewals, open enrollment, and employee communications. Develop strategies that attract, retain, and reward top talent while maintaining fiscal responsibility. Own HRIS & Workforce Technology Serve as the strategic owner of the HRIS, ensuring system optimization, reporting accuracy, data integrity, and user adoption. Partner with IT and Finance on system integrations, enhancements, upgrades, and implementation projects. Leverage technology to automate processes, improve reporting capabilities, and enhance operational efficiency. Develop workforce dashboards and analytics that support informed business decisions. Drive Compliance, ADA & Leave Administration Ensure compliance with federal, state, and local employment laws and regulations. Serve as the organization's subject matter expert for ADA accommodations, interactive process management, FMLA administration, disability programs, and leave management. Develop and maintain HR policies, procedures, and compliance programs that mitigate risk and support organizational goals. Partner with leadership and legal counsel on compliance initiatives, audits, regulatory matters, and policy governance. Act as the organization's Affirmative Action, Equal Employment Opportunity, Ethics, and Title IX Compliance Officer. Optimize People Operations Oversee day-to-day HR operations including benefits administration, compensation programs, compliance, employee records management, onboarding, and policy administration. Identify opportunities to streamline workflows, automate manual processes, and improve service delivery across the employee lifecycle. Implement operational best practices that enhance efficiency and employee satisfaction. Build & Develop High-Performing TeamsLead, coach, and mentor members of the People & Culture team. Foster a culture of accountability, collaboration, customer service, and continuous improvement. Support strategic initiatives and organizational change efforts that advance the organization's mission.