Inbound Business Development Representative

Serve as the first point of contact for prospective customers interested in FranklinCovey solutions. Qualify inbound leads by understanding business goals and needs, establish commercial intent, and schedule qualified prospects for Account Executive discovery calls. Maintain accurate CRM records and collaborate with marketing and sales teams to support a smooth lead handoff. Engage inbound leads through chat, email, and phone to establish rapport and qualify prospects. Identify prospective customers’ business goals, problems, needs, and commercial intent. Schedule qualified contacts for discovery calls with Account Executives. Update CRM records, metrics, and dashboards. Collaborate with marketing and sales teams to transition qualified leads smoothly. Follow established processes and complete required training on time. Inbound lead qualification Sales prospecting Customer needs analysis Commercial intent qualification Appointment scheduling CRM data entry Salesforce Chat support Email communication Phone communication Medical Insurance Dental Insurance Vision Insurance Health Savings Account 401k Paid Time Off Holiday Pay Employee Stock Purchase Plan