Phlebotomist This position is expected to function independently or with minimal supervision in all laboratory areas and duties including but not limited to, performing phlebotomy, specimen processing, and clerical duties, all of which are to be performed in a timely and efficient manner. Display competence in performing all the job expectations described within this job description. It is expected that all Lab Assistant II be proficient in all areas of Phlebotomy, Specimen Processing and Clerical duties and be able to assist with the laboratory operation should a temporary absence of supervision occur.
Responsibilities:- Front Office Functions
- Provides support in the areas of patient registration, demonstrates a thorough knowledge of third-party reimbursement requirements and regulations
- Performs start up duties prior to opening LabAdds tests for add-ons and handles recollects
- Properly charges STATs to HMO'sCopies of insurance cards
- Uses proper stamps on orders such as FROZEN, Labcorp, QuestPrints daily logs
- Dispenses Petty CashFaxes reports from previous day
- Handling of drug screens collections
- Quotes lab prices
- Making deposits
- Print labels for requisitions and specimens
- Properly obtains ABN forms for Medicare patientsObtains orders from Intergy or patientsObtains and uses valid diagnosis codes
- Properly identification of patients
- Collects any monies from patients and issue receipts
- Challenges ambiguous orders and handles according to protocol, and taking takes verbal orders
- Verify patient insurance information
- Provide services for patients and doctors' offices such as lab results
- Directs incoming faxes to correct personnel
- Answers phone and assist callers, properly transfers calls
- Properly calls or faxes any panic or stat results to appropriate provider per written protocol
- Quantity/Timeliness of work that produces optimal productivity
- Performing tasks with minimal errors
- Understands and has the know how to perform assigned tasks
- Ability to master and understand new work routines in this area
- Degree and willingness to put forth in performing these tasks
- PhlebotomyProperly identifies patient at draw point
- Verify orders and requisitions match, checking all tests
- Perform peripheral IV insertion
- Communication with immediate supervisors(s) on any issues that may impact patient care
- Uses proper phlebotomy technique
- Ensures ABN is properly filled out and signed
- Uses Personal Protective Equipment when performing venipuncture
- Properly prepares specimen for transport
- Labels specimens properly
- Supplies proper information on requisitions pertaining to draw such as Date, time, initials, number and type of tube drawn
- Properly interprets orders
- Able to draw 6 patients an hour (35 to 40 patients per day)
- Rarely needs a butterfly to draw patients. (Ask assistance before using a butterfly)
- Keeps requisitions filed in folder and assists with preparing the folders for scanning
- Provides phlebotomy services to doctor's offices when needed such as Special Procedures and Family Practice
- Back Office
- Prepares reports for distribution
- Loads any specimens passed through
- Supplies missing billing information such diagnosis to remote labs
- Works internal billing charges, no more than 3 days behind
- Keeps daily requisitions filed correctly and neatly
- Works outstanding tests report for LabCorp and QuestWorks error logs for LabCorp and Quest
- Retrieves results and transmit requisitions when needed
- Directs incoming mail to correct personnel
- Performs mail-outs daily, obtaining correct addresses for outside providers
- Processing Specimens
- Properly spin down specimens when needed, checking for fibrinogen and clots
- Pour off any specimens needed for special transport tubes
- Prepare specimens for transportation with couriers
- Distributes and handles STATs according to protocol
- Performs "Clean-outs" in Flex-e Suite
- InventoryKeeps accurate Inventory of supplies
- Checks and monitors supply levels weekly, not running out
- Orders supplies on a scheduled routine basis such as monthly
- Distributes supplies to remote labs such as in-house tubes
- Distributes supplies to patients with instructions
- Keeps supply area neat and clutter free
- Computer Utilization
- Knows how to look up results and print in Intergy, Flex-e Suite, LCMKnows how to print patient demographic sheets and insurance cards
- Can load insurances into Intergy and set proper coverage
- Create requisitions in Clinicians for Labcorp, Quest, LISCan perform Result retrieval and transmissions
- Able to print billing reports or work lists for STAT, MAIL, and Fax logs
- Performs "Clean-outs" in Flex-e SuiteAble to register a new patient in Intergy or make changes to existing information
- Properly loads drug studies
- Knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards
- Maintains compliance with all Orlando Health policies and procedures
- Performs all other duties as assigned
- Other Related Functions
- Maintains an organized and clean work area
- Places phones on and off service at the appropriate time
- Participates in maintenance of office supplies
- Performs other incidental and related duties as required and assigned
Travel to different FMC work locations as requested not limited to Zephyrhills, Dade City, Land O' Lakes, Wesley Chapel, Tampa, Brandon.
Ability to work flexible hours to meet the needs of the department
Always maintains positive customer service relationships and proactively responds to customer service issues
Qualifications:
High School Graduate of equivalent required. Excellent interpersonal and communication skills. Strong computer proficiency. Demonstrated ability to lead people and get results through others. Ability to plan, organize and manage multiple priorities. Excellent Phlebotomy skills for both pediatric and geriatric patients. Must obtain within six (6) months of hire; phlebotomy certification from: American Society for Clinical Pathology (ASCP), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Health career Association (NHA) or any certification program requiring a phlebotomy rotation with a minimum of 100 patient collections. CPR Certification required.
