Utility Services Specialist The City of Boise is hiring a Utility Services Specialist to join our Utility Billing team! If you have experience in retail, food service, call centers, or front-line customer support, this is a great opportunity to put those skills to work serving the Boise community. In this role, you'll assist utility customers by answering questions, setting up accounts, processing payments, and resolving billing issues. You'll work in a fast-paced, team-oriented environment where strong communication, attention to detail, and problem-solving skills are valued. This is a full-time, Limited Duration position anticipated to last up to two years and includes City benefits. Why You'll Love This RoleFull-time position with consistent hours Customer servicefocused work without sales quotas or upselling Transferable skills welcome - retail, food service, and call center experience are a great fit Clear procedures and training to help you succeed Meaningful public service work that supports the community Opportunities to build skills in billing, accounts, and customer relations Required Knowledge, Experience, And Training High school diploma or equivalent and three years of experience working in a call center, utility billing, or customer service environment.
Special Requirements: Applicants must be able to pass:
- City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
- Credit History CheckWhy Work for the City of Boise?
- Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
- ZERO premium medical coverage option for you and your familyPERSI retirement benefits plus 401(k)/457b with employer match10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month10 weeks Parental LeaveUp to $500 annual WellBeing incentive
- Tuition reimbursement and free local bus pass
- Basic Life and Long Term Disability insurance at no cost
- Additional Required Knowledge, Experience, And Training
- Knowledge of: general business office, bookkeeping and telephone etiquette, equipment and procedures, computer usage including related software, recordkeeping and filing practices, general customer service techniques.
Ability to: perform accounting operations, communicate effectively with sometimes difficult customers and deal with frequent interruptions, plan, organize and prioritize work assignments, interpret and explain regulations, policies and procedures under adverse conditions, adjust to changing priorities in a fast-paced call center environment, communicate effectively in the English language at a level necessary for efficient job performance, perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training:
Associate's degree in accounting, business administration or a related field and five years of experience with first and/or third-party collections. Knowledge of: bankruptcy law and related matters, billing rules, regulations and procedures, collection procedures and techniques, process serving regulations and practices and procedures of bankruptcy and district courts, Fair Debt Collection Practices and the Fair Credit Reporting Act, financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts, fiscal recordkeeping. Ability to converse in Spanish.
Working Conditions:
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 10 pounds. The noise level is always moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit. Position requires hand/finger dexterity.
Working Environment: The work environment will include inside conditions.
