Key Service Line Manager Under general supervision, grows revenue by continually engaging customer decision makers in service area to ensure customers are aware of all Key's offerings and availability. Leads all phases of customer delivery activities for a single service line, including personnel management, and is accountable for safety behavior and results of directed teams to ensure Key's operational objectives are met.
Essential Duties and Responsibilities:
Grows revenue by continually engaging customer decision makers in the service area to ensure they are aware of all of Key's offerings.
Promotes customer satisfaction, service quality and safety excellence by establishing high performance standards and delivers service that is on time, safe and efficient.
Provides market intelligence to market and area management.
Supports district growth initiatives by collaborating with Service Manager to determine necessary resources (people and assets) and engaging functional support teams as needed.
Manages a crew including hiring, disciplinary actions, and termination decisions, consulting with HR on employee relations issues.
Leads the planning necessary for all jobs including instructions to the crew, review of equipment and supplies to provide high levels of customer satisfaction, as well as solve any issues by resolving conflict and/or escalating up to the appropriate level.
Drives safety culture through ensuring compliance with the safety management system including safety meetings, training, incident reporting, work-plan/JSA, RCA participation, Journey Management, BBS, action item completion, common operating guidelines and all other pertinent Health, Safety, Environmental, and Quality (HSEQ) policies and procedures.
Ensures the timely initiation and completion of work-tickets.
Assists with the achievement of financial goals within assigned area by optimizing headcount and equipment reliability through use of appropriate repair and maintenance schedules and processes.
Manages cost in all areas of influence.
Demonstrates limited knowledge of all service lines.
Conducts themselves in a professional manner as a Key representative with clients, employees, vendors, and third party service providers, while maintaining good working relationship with all stakeholders.
Performs other duties as determined by management.
Expands knowledge of other service lines.
Learns to sell within market.
Qualifications:
Two years industry experience with a limited knowledge of customer base, single service line, service quality, safety, and ability to drive revenue.
License to drive commercial equipment may be required.
Ability to communicate effectively with others is necessary.
Ability to resolve conflict and escalate issues when necessary.
Ability to recognize and capitalize on sales opportunities.
Ability to manage a crew.
Education Requirements:
High school diploma, GED, Associates degree or technical college education, or similar education and two years of experience as Supervisor I or other qualified industry experience.
