Sr Import Forwarding Agent

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. - Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. - Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation. - Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. - Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. - Resolve banking and letter of credit problems. - Advise customers on payment terms. - Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. - Complete accurate data input or corrections into computer files. - Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. - Develop rates and/or provide quotes for the movement of freight. - Research and negotiate Air Carrier and CFS rates. - Resolve billing issues on customer's behalf. - Generate special manual reports to meet customer's needs. - Participate in QBR meetings with customers via phone or face to face meetings. - Review...