Remote Customer Care Operations Supervisor
prime therapeuticsNew York, NY
Remote Customer Care Operations Supervisor
prime therapeuticsNew York, NYMid L4
First-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service Workers
Telemarketing Bureaus and Other Contact CentersHome Health Care ServicesPharmaceutical Preparation Manufacturing
APPLY NOW (opens in a new tab)Prime Therapeutics is seeking a Supervisor Operations for Customer Care to lead a remote team in delivering on daily production goals across benefit design, e-prescribe, claims, and related services. The role focuses on talent management, process improvements, and SME support for escalated issues.
You will monitor workload, coach staff, maintain SOPs, resolve client inquiries, and drive performance against service levels.
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Level
Mid L4
Location
New York, NY
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago