The Field Service Technician is accountable for system installation, commissioning, and customer support. Reviewing and resolving warranty claims and assisting customers with non-warranty issues. The technician is also responsible for supporting services and maintenance of existing systems.
Responsibilities:
Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third-party products sold by Eos in the field, remote via email, telephone and remote support tools (i.e. AR remote support tools), and site visits.
Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.
Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system.
Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.
Acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Knowledge, Skills, and Abilities:- Ability to work independently, but may collaborate with Sr. FSTs and Engineers.
- Ability to communicate challenges in a forthright and accurate manner.
- Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)
- Awareness of electrical, crane, forklift and construction work safety.
- Understanding of DC Electrical systems and controls.
- Knowledge using electrical voltage meters and electrical testing equipment.
- Exceptional communication skills: ability to lead by example and through influence.
- Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.
- Attention to detail and high level of accuracy.
- Knowledge of the National Electrical Code.
Education and Experience:
High school diploma or equivalent required.
Minimum of one to three (1-3) year of (field) experience in Electrical/Electronics/Power electronics and or network communications is recommended.
Trade or vocational college focusing on electrical work/renewable energy/electronics preferred.
Prior experience in the renewable industry, preferable energy storage, is strongly preferred.
Experience in applied problem-solving methodology.
Electrical safety training, NFPA70E or similar.
Medium Voltage/ Substation experience is a plus.
Travel 100%: Local, Overnight/North America, International
Working Conditions:
Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.
