Meetings & Events Software Implementation Lead

Key Responsibilities: Optimize and troubleshoot TripleSeat workflows, dashboards, and system functionality. Standardize templates, processes, and best practices across multiple locations. Test system functionality and identify opportunities for improvement. Develop operational reports, system documentation, and training materials. Support multi-site rollout and implementation activities. Train employees and transition standardized processes to Operations. Assist with BEO setup, vendor coordination, and meeting-room booking workflows. Manage implementation timelines and collaborate with Meetings & Events and Operations teams.

Required Qualifications: Strong corporate Meetings & Events experience. Experience with event-management or meeting-room software. Background in software implementation, systems optimization, process improvement, or project management. Strong documentation, reporting, training, and troubleshooting skills. Ability to work independently in a fast-paced corporate environment.

Preferred Qualifications: Hands-on experience with TripleSeat; experience with EMS, Condeco, Cvent, or similar platforms also considered. Experience with software rollouts, workflow standardization, and employee training. Familiarity with BEOs, food and beverage operations, and conference-room booking systems.