Technical Resource Position This position is responsible for being a technical resource for Customers, Technicians, and other support departments (Ops, Sales, etc.). Position will be available to answer technical questions for Customers, and/or provides training and technical support for Technicians. Position will be responsible for project management for projects as assigned by the Service Branch Manager or GM and complete other projects as assigned.
Job Responsibilities:
Maintain a basic training program that encompasses training on safety, regulatory guidelines, and the standards for Technicians. Mentors and coaches Techs as needed.
Schedules and coordinates training for identified Technicians. Provides the proper follow-up.
Review training status and skill status of employees and communicate with local leadership.
Visits sites to evaluate techniques used for safety, regulatory, and Service practices as directed. Provides OTJ as appropriate and provides a score card for site visit.
Able to travel with little notice as needed.
Responsible for running projects as a PM when assigned and completing Customer and Company required procedures. Provides technical scopes of work for Project Managers as needed.
Monitor, advise and oversee all Equipment, including but not limited to Test equipment, Trucks, Trailers, Tools for SC team.
Responsible for the calibration of all equipment as assigned.
Review, create and update work procedures, best practices, SOPs for location as directed.
Participate in Customer meetings as the technical expert for future, current and past jobs.
Assist Technicians with technical job scopes, going through procedures or methods for technically performing the scope of work prior to the job, so crews are set up for job success.
Maintain variety of programs such as PPE, DOT, equipment, and other programs as assigned.
Other duties as assigned.
Required Experience and Qualifications:
Bachelor's degree in related field or equivalent experience and 8 years of experience.
Related field work in industry.
Critical thinking, problem solving and desire to learn.
Must be able to work independently.
Passion for learning and teaching others. Customer Focus.
Proven experience in building training programs from the ground up.
Intermediate skill level with PowerPoint, Word, Microsoft Excel.
Strong organizational skills.
Strong written and verbal communication skills. Must be able to communicate effectively with both. technical and non-technical personnel.
Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines.
Demonstrated strong sense of urgency and ownership of process.
Must demonstrate a team player mindset.
Who We Are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission:
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision:
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies:- We Do It RightWe pride ourselves on our integrity and expertise. We don't cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.
- We Are Customer DrivenOur number one concern is our customer and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
- We Focus on GrowthWe are dedicated to growing the company and our employees.
- You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).We Solve Problems
- Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.
- We Get It DoneWe are efficient, reliable and no nonsense. We work hard, but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).We Build Strong Relationships
- Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
- You collaborate to create the best solutions for each other and our customers.
- You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information: Job: Full-Time
Location: Charleston, SC
Compensation: $125,000 to $150,000 USD, depending on experience; eligible for a 15% bonus.
Travel: up to 75% travel.
Relocation: Relocation offered for highly qualified candidates.
Benefits:
Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, matching 401k, and paid time off. Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands:
Occasionally lifting 25lbs. Position sits completing computer and phone work. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
