Mental Health Support Specialist Provide training and oversight for adults who have been diagnosed with a mental illness. Monitor and document client behavior and activities; assist and participate with educational, social and recreational activities; provide a safe and therapeutic environment; interact in a warm and compassionate manner; de-escalate volatile situations, and promote client achievement of treatment plan goals and objectives. All job duties are performed in accordance with established policies and procedures.
Essential Functions:
Responsible for monitoring behavior and activities of clients in the Supervised Independent Living Facility or Housing program.
Report any concerns regarding the health, safety, or well-being of the clients to the appropriate authority.
Utilize approved behavior modification techniques to help clients learn desirable behavior; provides positive reinforcement and support to clients.
Provide clients with training or assistance with daily living skills.
Assist in the planning and implementation of the client's individual treatment plan; support client goals and encourage and assist the client in achieving these goals.
Process admission and discharge of clients; introduce client to the facility or housing program; explain all rules, policies and procedures, and program
required program documentation; complete reports as required (daily, weekly, monthly, etc). Document client activities, behavior patterns, changes in behavior patterns, and reactions to medications daily.
Collect and log clients' currency and valuables upon request by client.
Supervise clients with self-administered
security/safety checks; monitor visitors/clients for contraband.
Perform general cleaning responsibilities such as laundry, mopping, garbage removal, cleaning showers and restrooms, vacuuming, dusting and sanitizing all hard surfaces.
May be required to transport clients as needed.
Performs general office duties; answering telephones, making copies, filing, typing and assisting with inventory of supplies/food shipments.
Responsible for obtaining 40 hours of in service training per fiscal year.
Assist in planning, organizing and supervising group outings/special functions.
Communicates with other staff members to provide reports that are verbal as well as written in the daily communication binder about significant events that happen on that shift, which includes but is not limited to medication changes, medication deliveries, fasting lab reminders, hospitalizations, incident reports, new move ins and move outs, and other significant information that the next shift should be aware of.
Responsible for the accountability of residents at SIL facility or Housing Program on that particular shift (ex. if a client does not complete medication observation in the morning or at noon, please attempt to make contact with the client).
Required Education and Experience:
High school diploma or GED preferred. Experience working with adults with mental illness is desirable. Some knowledge of the human services field and application of basic client care skills are also required. Applicant must possess the ability to defuse potentially harmful situations, remain calm in an emergency, implement behavior management techniques, communicate effectively in person and in writing, and accurately prepare and maintain written documentation. Able to perform all housekeeping duties as required. Operate standard office equipment and household appliances. Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
