Customer Account Specialist Works with customers, the Customer Account Specialist, engineering, and installers; creates functional & attractive layout designs for Fire & Emergency Vehicle compartments to safely mount various types of industry specific equipment while generating designs to maximize storage capacity. Work begins with a customer pre-construction meeting to identify vehicle layout, equipment to be mounted, and specific customer wants and requirements. Preliminary layout/design sketches will be used by the Customer Account Specialist to generate a cost estimate and build time and will be communicated with the customer for review and approval. Develops and maintains strong working relationships with external customers and multiple internal disciplines which include, but are not limited to the Customer Account Specialist, engineering, fabrication, assembly, and sales.
Duties and responsibilities:- Strong interpersonal and communication (written & verbal) skills.
- Participate in: customer pre-construction meetingsinitial design and layout walkaround with customerfinal customer walkaround at delivery
- Knowledge of industry trends and Fire & Emergency vehicle body styles
- Working knowledge of one note, Adobe, Microsoft applications, and/or other design software to create customer facing three-dimensional digital mockups
- Work directly with the customer making recommendations based upon industry experience for; specific mounting solutions, i.e. tool boards, FMI Suzans, tip down trays, oil dry hoppers, shelving and storage
- Ability to analyze specifications, drawings, and other information to prepare accurate and time sensitive compartment management solution drawings
- Ability to solve complex organizational/tool placement issues when designing compartment layouts
- Communicate design/build issues with the sales & contract administrator so that necessary changes can be discussed with the customer
- Work with the installation supervisor to ensure design is being followed by installers
- Communicate changes in design/layout with installation supervisor
- Communicate regularly with Customer Account Specialist to ensure timelines are being met
- Attend industry events in support of role
- Fast paced environment including significant multi-tasking and adherence to tight schedules/timelines
Qualifications:- Minimum of a relevant associate degree and/or 3-5 years of Fire & Emergency service compartment layout/design; bachelor's degree or relevant experience required
- Fire and Emergency service background and/or manufacturing experience is a plus
- Ability to establish and maintain professional and courteous relationships with customers and co-workers
Working conditions:
Moderate noise (i.e., business offices with computers, phone, and printers, light traffic).Ability to work in a confined area. Ability to sit at a computer terminal for an extended period.
Physical requirements:- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Benefits:- Medical, Dental, and Vision Insurance
- Paid Time Off and Sick Time 401K Matching
- Company EventsFun working environment
- Extra info
- Monday - Friday 6:00am - 2:30pm regular scheduleONSITE Position
Pay Rate: starting at $24.50 per hour
