Partner Success Manager

About Us: The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes. We are a small team with a startup culture. After our first full year shipping a finished product on the market, we have shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs. What is this role and why does it exist? The Partner Success Manager will ensure Ammortal's commercial partners are fully supported in adopting and operating the Ammortal Chamber. This role is critical to delivering consistent, high-quality partner experiences that align with Ammortal's mission of helping people unlock their potential. By championing onboarding, training, and ongoing partner success, this person ensures partners feel confident, supported, and equipped to create meaningful guest experiences. In doing so, they directly contribute to partner satisfaction, retention, and long-term growth for Ammortal.

Responsibilities: Develop and deliver structured partner onboarding programs (virtual + in-person) Create and maintain training resources (guides, videos, FAQs, playbooks) Lead ongoing partner training sessions, refreshers, and best practices Champion our Ammortal Community initiatives Monitor partner adoption, utilization, and satisfaction to provide proactive support Travel up to 50% to deliver training, support launches, and attend partner events Collect feedback from partners and bring insights back to departments to drive improvements Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates Skills To Excel Strong facilitation and presentation skills (comfortable leading groups virtually and in-person) Exceptional communication and relationship-building skills Ability to design and deliver engaging training resources Organized and proactive, with the ability to manage multiple partner accounts simultaneously Comfortable with frequent travel and working independently Positive, enthusiastic, and approachable personality that makes partners feel supported and energized

Requirements: What technical knowledge do you need to perform in your role? Required Proficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides) Experience with Learning Management Systems or training delivery platforms Preferred Experience with CRM tools (HubSpot or similar) Comfort with using AI-powered tools (such as ChatGPT, Otter.ai, or similar) to create, streamline, and enhance training resources and partner communications Experience with Asana or other Project management tools

Qualifications: (Must haves)

Pay: $85,000 - $110,000 This range is intentionally broad because we are considering a wide range of candidates with varied experience levels

Benefits: 80% health, vision, dental insurance covered

Location: Remote with 70% travel - this individual will travel to our clients frequently

Benefits: 80% health, vision, dental insurance covered Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting