Head of Service & Account Management

The role: You'll lay the foundation for how SuperKey services its book: the team, the playbooks, the escalation paths, the metrics, and the tooling. We have working processes today, but nothing is sacred. You'll pressure-test how renewals, endorsements, COI delivery, claims advocacy, and board communication get done, improve what works, replace what doesn't, and then hire and lead the team that runs it. You'll work directly with the founders and our CTO to shape how AI fits into the service workflow. What you'll own

• Build and lead the service and account management team from the ground up
• Design service standards and workflows for renewals, mid-term changes, and claims
• Own retention and the customer experience for our associations and AMC partners
• Define the metrics that tell us whether service is working, and report on them
• Partner with product and engineering to replace manual work with systems