Design & Sales Expert
crate barrelChapel Hill, NC
The Design and Sales Expert drives sales, maximizes productivity and profitability through inspirational space planning, 3D design work, mood boards, in-home styling and furniture sales consultations. Foundational to this role is the ability to deliver exceptional customer service while engaging with walk In customers, in-store, in-home, and virtual design appointments. The Design and Sales Expert will demonstrate subject matter expertise, teamwork and customer service so that an engaging experience is delivered to every customer, every time.
Primary Responsibilities:
Support and maintain store sales and service goals as communicated by the Store Leadership Team. Ensure all customers are provided gracious, quick and efficient service. Promote design services to our customers in order to elevate their shopping experience and distinguish Crate and Barrel from competitors. Maintain awareness of all systems, products and resources while selling throughout the entire store; supporting Crate and Barrel as an evolving omni-channel business. Demonstrate company standards in selling, customer service, visual merchandising and teamwork. Build rapport with customers by demonstrating product knowledge and the use of strong interpersonal skills Develop new and lasting relationships with customers through prospecting and clienteling Provide feedback, share observations, assessments and ongoing solutions with the Store Leadership Team. Focus on promoting sales by maintaining a strong, visible and positive presence on the sales floor. Develop, share and apply furniture product expertise by staying informed of the marketplace and industry trends. Communicate regularly, effectively and efficiently with all company associates and business contacts. Possess a complete understanding and awareness of applicable company policies and procedures including loss prevention, security and safety guidelines as outlined in the Associate Policy Manual and Code of Conduct. Other duties as assigned. Knowledge, Skills, and Abilities: Exhibit enthusiasm for our customer, the selling experience, interior design, and the retail process Ability to be an agent of change and shift quickly as our business evolves Ability to competitively generate sales and drive results Demonstrate a focus on continuous learning Strong communication skills: both written and verbal (English) Demonstrates ability to build relationships through strong interpersonal skills Organizational, problem solving and time management skills Comfort with computer and iPad usage Basic math and data entry skills
Experience Required:
- 1+ years customer service or retail experience 6+ months commissioned sales or interior design service experience preferred
- Experience in a professional selling environment preferred
- High school diploma/GED or equivalent
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
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Level
Mid L4
Location
Chapel Hill, NC
Occupation
Retail Salespersons
Industry
Furniture Retailers
Posted
today