Sr Customer Success Manager (Cybersecurity) (Fully Remote)

Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, engaging early as customers transition from pre-sales to deployment. Define success plans, guide implementation, deliver Executive Business Reviews, and track account health using Gainsight. Collaborate with Engineering, Product, Support, and Sales teams to drive adoption, retention, and growth. What you need to succeed: Possess exceptional presentation, interpersonal, and problem-solving skills, with 5+ years in customer-facing roles or 3+ years in network engineering. Demonstrate solid project management and solution delivery experience, ideally as a CSM or TAM in a cybersecurity SaaS organization. Familiarity with cybersecurity, healthcare/IoT devices, Linux, and networking is desired; relevant degrees and certifications are a plus. Work personas and culture: Service Now offers flexible or remote work personas depending on the nature of your work and location. The company is an equal opportunity employer and provides accommodations for candidates. Service NowServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.