Receiving LeadThe Receiving Lead is responsible for overseeing the day-to-day receiving operations for payment terminals, electronic devices, components, accessories, and other inventory entering the facility. This role ensures incoming products are received accurately, inspected for quality and quantity, properly documented, and efficiently moved into inventory or the appropriate downstream operation. The Receiving Lead serves as a hands-on leader for the receiving team, coordinating daily workload, maintaining inventory accuracy, enforcing warehouse procedures, and partnering closely with Inventory, Operations, Quality, Procurement, and Logistics teams. Because the company operates in the payment technology industry, this position requires a strong focus on accuracy, traceability, product identification, inventory control, and the secure handling of technology hardware.
Key Responsibilities
Receiving & Inventory Operations:
Lead daily receiving activities, including unloading, counting, inspecting, labeling, and processing incoming shipments.
Verify shipments against purchase orders, packing slips, advance shipment notices, and other receiving documentation.
Ensure payment terminals, accessories, components, and other technology products are accurately identified and received into the inventory system.
Maintain accurate records of quantities, serial numbers, model numbers, lot numbers, and other required product information.
Inspect incoming shipments for damage, shortages, overages, incorrect items, or other discrepancies.
Coordinate the proper disposition of damaged, defective, or non-conforming materials.
Ensure received inventory is labeled, organized, and transferred to the appropriate storage or processing location promptly.
Maintain a clean, organized, and safe receiving area.
Team Leadership:
Provide day-to-day direction and support to Receiving Associates and other warehouse personnel.
Assign work based on shipment volume, operational priorities, and staffing levels.
Train employees on receiving procedures, inventory systems, safety requirements, and company policies.
Monitor team performance and provide coaching and feedback as needed.
Promote a culture of accuracy, accountability, safety, and continuous improvement.
Inventory Accuracy & Systems:
Ensure all receiving transactions are completed accurately and in a timely manner within the company's warehouse or ERP/WMS system.
Investigate and resolve receiving discrepancies in partnership with Inventory Control, Procurement, and other departments.
Assist with cycle counts, inventory audits, and reconciliation activities.
Maintain accurate documentation and traceability for serialized electronic equipment.
Identify recurring receiving or inventory issues and recommend process improvements.
Cross-Functional Coordination:
Work closely with Procurement and Supply Chain teams to resolve purchase order and shipment discrepancies.
Partner with Quality teams when incoming products require inspection, testing, or quarantine.
Coordinate with Inventory Control to ensure timely and accurate put-away.
Communicate shipment delays, shortages, damages, and other issues to appropriate stakeholders.
Support Logistics and Operations teams with urgent or priority shipments.
Compliance, Security & SafetyFollow all company procedures for handling, tracking, and securing payment terminals and other sensitive technology hardware.
Maintain appropriate chain-of-custody and inventory controls for serialized products when required.
Ensure compliance with warehouse safety procedures and applicable company policies.
Operate material-handling equipment safely and ensure team members do the same.
Protect company inventory and confidential business information from loss, damage, or unauthorized access.
Qualifications:
Required 2+ years of experience in receiving, warehouse operations, inventory control, logistics, or a related environment.
Previous experience leading, supervising, or coordinating a warehouse or receiving team.
Strong attention to detail and commitment to inventory accuracy.
Experience using warehouse management, ERP, or inventory management systems.
Ability to read and interpret purchase orders, packing slips, shipping documentation, and inventory records.
Strong organizational and problem-solving skills.
Ability to work effectively in a fast-paced environment and manage competing priorities.
Ability to safely lift and move packages and equipment as required by the role.
Forklift certification required.
Preferred:- Experience working with electronics, payment terminals, POS equipment, telecommunications equipment, or other technology hardware.
- Experience managing serialized inventory.
- Experience with ERP/WMS platforms such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems.
- Experience with barcode scanners and inventory tracking technology.
- Familiarity with quality inspection, RMA, quarantine, or non-conforming material processes.
- Experience in a high-volume technology, manufacturing, fulfillment, or distribution environment.
- Skills & Competencies:
- Leadership: Able to motivate, coach, and organize a team in a hands-on environment.
- Attention to Detail: Consistently maintains a high level of accuracy when handling products and inventory data.
- Inventory Management: Understands receiving, put-away, reconciliation, cycle counting, and inventory control processes.
- Technology: Comfortable learning and using warehouse, ERP, and inventory systems.
- Problem Solving: Able to investigate discrepancies and identify practical solutions.
- Communication: Communicates clearly with warehouse personnel and cross-functional partners.
- Prioritization: Able to balance urgent shipments, routine receiving, and operational deadlines.
- Accountability: Takes ownership of inventory accuracy, team performance, and receiving outcomes.
- Continuous Improvement: Looks for opportunities to improve efficiency, accuracy, and workflow.
- Performance Measures:
- Success in this role may be measured by:
- Receiving accuracy and transaction accuracy
- Inventory accuracy and discrepancy rates
- Timeliness of receiving and put-away
- Shipment damage and discrepancy resolution
- Team productivity and performance
- Compliance with receiving and security procedures
- Safety performance
- Warehouse organization and operational efficiency
- Physical & Work Environment
This position is primarily performed in a warehouse or distribution environment. The Receiving Lead may regularly stand, walk, bend, reach, and lift or move packages and technology equipment. The role may require the use of pallet jacks, carts, forklifts, or other material-handling equipment, depending on the facility.
Equal Opportunity:
We are committed to creating an inclusive workplace and provide equal employment opportunities to all qualified applicants. Employment decisions are based on qualifications, experience, and business needs without regard to legally protected characteristics. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
